Orders placed with E Liquid Concentrates are couriered to customers.
We offer a regular courier service as well as an option for overnight courier.
All deliveries within Gauteng region are sent out on an overnight basis.
We make use of various courier companies including The Courier Guy, Fastway Couriers, and other courier companies.
Regular Courier Services are offered to all customers outside Gauteng region.
Delivery times are between 24 to 72 hrs.
E Liquid Concentrates offers an overnight courier option for all orders placed, excepting those that fall within a remote area.
All orders placed within Gauteng are couriered on an overnight basis.
Although we do not specify a cut-off time for orders to be dispatched the same day for overnight delivery, it would be prudent to place orders as early as possible.
We process orders throughout the day, and cannot guarantee that orders placed after mid-day would be shipped the same day as this would entirely depend on the volume of orders to be processed for that day.
Certain areas are considered as remote for courier companies operating from Johannesburg.
Should your delivery address fall within those areas, kindly select the remote area on checkout.
If you are unsure as to whether your delivery address is considered a remote area, kindly contact us prior to placing your order to avoid delays in dispatching your order.
Delivery times for remote areas usually take a little longer than normal.
Courier rates for orders depend on the size and weight of your order.
For an indication of the applicable rates, kindly add items to your cart and proceed to checkout.
Orders dispatched are assigned a tracking number.
A tracking numbers will be attached to your “Completed Order E-mail” notification.
You may track your order at the respective courier company website.
Should you not receive a tracking number, kindly log into your Account. A tracking number will be attached to your order/invoice.
Please note that we do not have control of packages after they have left our premises.
Should you encounter problems with the courier of your order, kindly contact us in this regard.