FORGOT YOUR DETAILS?

CREATE ACCOUNT

Returns, Refunds, Incorrect & Short Supplied Items Policy

Returns & Refund Policy

  • Goods may be exchanged or refunded to a customer within 30 days of purchase.
  • Goods must be returned in their original condition and packaging, complete with all accessories.
  • Proof of purchase may be required.
  • E-Liquids & concentrates are excluded from our list of goods that may be returned for refund purposes.
  • Products sold on this site do not carry any guarantees / warranties.
  • Defective goods supplied to a customer will be replaced or refunded to a customer within 30 days of purchase.
  • Defective goods do not include goods mishandled by a customer, items/components worned out as a result of normal wear & tear.
  • Defective goods also do not include items damaged as a result of non-compliance with manufacturers instructions.
  • Upon acceptance of a return and approval of a refund thereof, you will be contacted in this regard.
  • All refunds will be carried out by either electronic funds transfer or credit card reversal.

 

Items short supplied and incorrectly supplied

  • All claims for items short supplied or for items incorrectly supplied are to be lodged within 24hours of delivery acceptance.
  • Any claim lodged after 24hours will not be entertained.
  • All items are to be inspected upon receipt.
  • Any claim for items short supplied/incorrect items are to be accompanied by close up pictures of items supplied.
  • We would require pictures taken from the front as well as back of the product supplied.
  • All claims, together with the accompanying pictures are to be forwarded to info@e-liquid-concentrates.co.za
  • Kindly quote your order number with your claim.
  • Failure to provide close up pictures will result in claims being rejected.
  • We would contact you should your claim be successful.

 

E Liquid Concentrates

Tel: 062 440 4336

info@e-liquid-concentrates.co.za

TOP