Courier:

• Orders placed with E Liquid Concentrates are couriered to customers.
• We offer a regular courier service as well as an option for overnight courier.
• Deliveries within Gauteng region are usually delivered within 24 – 48hrs.

Regular Courier:

• Regular Courier Services are offered to all customers outside Gauteng region.
• Delivery times are between 24 to 72 hrs.

Overnight Courier:

• E Liquid Concentrates offers an overnight courier option for all orders placed, excepting those that fall within a remote area.
• Although we do not specify a cut-off time for orders to be dispatched the same day for overnight delivery, it would be prudent to place orders as early as possible.
• We process orders throughout the day, and cannot guarantee that orders placed after mid-day would be shipped the same day as this would entirely depend on the volume of orders to be processed for that day.

Remote Areas, Townships & High Risk Areas:

• Certain areas are considered as remote or high risk areas for courier companies operating from Johannesburg.
• Should your delivery address fall within those areas, kindly select the remote area on checkout.
• If you are unsure as to whether your delivery address is considered a remote or a high risk courier area, kindly contact us prior to placing your order to avoid delays in dispatching your order.
• Delivery times for remote areas usually take a little longer than normal.

 Courier Rates:

• Courier rates for orders are not fixed, and depend on many factors such as weight & size of your order. Rates are usually displayed on checkout of your order.

 Free Shipping:

• Orders exceeding R1000 qualify for free shipping.
• Free shipping does not apply to remote areas.
• To ensure the viability of free-shipping, surcharges may be applied to weighty orders.
• Free shipping does not apply to bulk items purchased.

 Tracking Numbers:

• Orders dispatched are assigned a tracking number.
• A tracking numbers will be attached to your “Completed Order E-mail” notification.
• You may track your order at the respective courier company website.
• Should you not receive a tracking number, kindly log into your Account. A tracking number will be attached to your order/invoice.

Other:

• Please note that we do not have control of packages after they have left our premises.
• Should you encounter problems with the courier of your order, kindly contact us in this regard.
• Please visit and acknowledge our Terms and Conditions page as well as the Privacy Policy page before purchasing anything on this website. The Terms and Conditions page contains important information regarding our return policy and shipping conditions. Please read it.