- Orders placed with E Liquid Concentrates are couriered to customers.
- We offer a regular courier service as well as an option for overnight courier.
- All deliveries within Gauteng region are sent out on an overnight basis.
- We make use of various courier companies including The Courier Guy, Fastway Couriers, and other courier companies.
- Regular Courier Services are offered to all customers outside Gauteng region.
- Delivery times are between 24 to 72 hrs.
- E Liquid Concentrates offers an overnight courier option for all orders placed, excepting those that fall within a remote area.
- All orders placed within Gauteng are couriered on an overnight basis.
- Although we do not specify a cut-off time for orders to be dispatched the same day for overnight delivery, it would be prudent to place orders as early as possible.
- We process orders throughout the day, and cannot guarantee that orders placed after mid-day would be shipped the same day as this would entirely depend on the volume of orders to be processed for that day.
- Certain areas are considered as remote for courier companies operating from Johannesburg.
- Should your delivery address fall within those areas, kindly select the remote area on checkout.
- If you are unsure as to whether your delivery address is considered a remote area, kindly contact us prior to placing your order to avoid delays in dispatching your order.
- Delivery times for remote areas usually take a little longer than normal.
- Courier rates for orders depend on the size and weight of your order.
- For an indication of the applicable rates, kindly add items to your cart and proceed to checkout.
- Orders exceeding R1,000 qualify for free shipping.
- Free shipping does not apply to remote areas.
- Where orders are weighty, orders will be shipped via regular courier services.
- Orders dispatched are assigned a tracking number.
- A tracking numbers will be attached to your “Completed Order E-mail” notification.
- You may track your order at the respective courier company website.
- Should you not receive a tracking number, kindly log into your Account. A tracking number will be attached to your order/invoice.
- Please note that we do not have control of packages after they have left our premises.
- Should you encounter problems with the courier of your order, kindly contact us in this regard.