Terms of Service

TERMS OF SERVICE

Last Updated: 8 August 2026

Welcome to E Liquid Concentrates 

These Terms of Service (“Terms”) govern your access to and use of the E Liquid Concentrates website, www.e-liquid-concentrates.co.za (“the Website”), and any purchase of products made through the Website.

By accessing the Website, creating an account, placing an order or purchasing any products from us, you acknowledge that you have read, understood and agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Website or purchase products from us.

1. ABOUT E LIQUID CONCENTRATES

E Liquid Concentrates is an online retailer supplying flavour concentrates and related products intended primarily for use by individuals who make their own e-liquid and other suitable applications.

Business / Legal Name: E Liquid Concentrates
Trading Name: E Liquid Concentrates
Website: www.e-liquid-concentrates.co.za
Email: info@e-liquid-concentrates.co.za
Telephone: 067 035 4151

2. ACCEPTANCE OF THESE TERMS

By using this Website or placing an order, you confirm that:

  • You have the legal capacity to enter into a binding agreement;
  • The information you provide to us is accurate and complete;
  • You will use the Website lawfully;
  • You will comply with these Terms;
  • You will comply with all applicable laws and regulations relating to the products you purchase.

We reserve the right to refuse or cancel an order where we reasonably believe that an order has been placed unlawfully, fraudulently, by a person who does not meet applicable age requirements, or in breach of these Terms.

3. AGE REQUIREMENT

Our products are intended for responsible use by adults.

You must be 18 years or older to purchase products from E Liquid Concentrates.

By placing an order, you confirm that you are at least 18 years old and that all information supplied to us for age verification or delivery purposes is truthful and accurate.

We reserve the right to request proof of age and may refuse or cancel an order if satisfactory proof of age is not provided.

Where a delivery requires age verification, the person receiving the order may be required to provide suitable identification.

We do not knowingly sell products to persons under the age of 18.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product names, descriptions, images, specifications and other information displayed on the Website are accurate and up to date.

However:

  • Product images may differ slightly from the actual product or packaging;
  • Colours may appear differently depending on your screen or device;
  • Packaging and labelling may change from time to time;
  • Product descriptions are provided for general information;
  • Product availability may change without notice.

We reserve the right to correct errors, omissions or inaccuracies on the Website, including errors relating to product descriptions, pricing, stock availability or promotions.

5. FLAVOUR CONCENTRATES AND INTENDED USE

Flavour concentrates sold through the Website are intended to be used in accordance with the manufacturer’s instructions and applicable product information.

Unless expressly stated otherwise, flavour concentrates should not be consumed or used undiluted.

Customers are responsible for determining whether a product is suitable for their intended application and for using products safely and appropriately.

Customers should carefully read all product labels, warnings and manufacturer instructions before use.

E Liquid Concentrates does not provide medical, pharmaceutical or professional advice regarding the use of its products.

If you have questions regarding the suitability of a particular flavour concentrate for a specific application, you should obtain appropriate professional or manufacturer guidance before using the product.

6. ORDERS

When you place an order through the Website, you are making an offer to purchase the selected products.

An order is not necessarily accepted merely because you have completed the checkout process or received an automated order confirmation.

We reserve the right to accept or decline an order.

We may cancel an order where:

  • The product is unavailable;
  • There is an obvious pricing or product-description error;
  • We are unable to obtain payment;
  • We reasonably suspect fraud or unlawful activity;
  • The purchaser does not satisfy applicable age requirements;
  • The order otherwise breaches these Terms.

If we cancel an order after payment has been received, the applicable amount paid for the cancelled order will be refunded in accordance with applicable law and our refund procedures.

7. PRICES

All prices displayed on the Website are in South African Rand (ZAR) unless otherwise stated.

Prices are subject to change without notice.

The price applicable to an order will generally be the price displayed at the time the order is placed, subject to any obvious error or applicable correction.

Delivery and shipping charges may be additional to the product price and will be displayed during the checkout process where applicable.

8. PAYMENT

Payment must be made using one of the payment methods made available through the Website.

We may use third-party payment service providers to process payments.

We do not ordinarily receive or store your complete banking or card credentials where payment is processed through an external payment provider.

An order will only be processed once payment has been successfully authorised or otherwise confirmed.

We reserve the right to delay or cancel an order where payment cannot be verified.

9. DELIVERY

We will make reasonable efforts to dispatch orders within the delivery timeframe stated on the Website or communicated to you.

Delivery times may vary depending on:

  • The delivery address;
  • Courier availability;
  • Public holidays;
  • Weekends;
  • Weather or other circumstances beyond our reasonable control;
  • Incorrect or incomplete delivery information supplied by the customer.

Once an order has been handed to the courier or delivery service, delivery is subject to the courier’s operating procedures.

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply.

10. INSPECTION OF ORDERS

Customers should inspect their order as soon as reasonably possible after delivery.

If you receive a product that appears damaged, incorrect or materially different from the product ordered, please contact us as soon as possible at:

info@e-liquid-concentrates.co.za

Please include your order number, details of the problem and, where appropriate, photographs of the product and packaging.

We will investigate the matter and provide an appropriate remedy where required by applicable law.

11. RETURNS, REFUNDS AND CONSUMER RIGHTS

We respect the rights of consumers under applicable South African consumer protection legislation.

Nothing in these Terms is intended to exclude, restrict or waive any right or remedy that cannot lawfully be excluded or limited.

Where applicable, consumers may have rights relating to defective, unsafe, unsuitable or incorrectly supplied goods.

For online transactions, certain statutory cancellation or cooling-off rights may also apply, subject to the requirements and exceptions contained in applicable legislation.

Because certain products may have specific hygiene, safety, sealing or other characteristics, returns and cancellations will be handled in accordance with applicable law and the circumstances of the particular transaction.

Where a product is defective or incorrectly supplied, we may require reasonable information or evidence to assess the claim.

Our returns procedure:
[Insert your exact returns period and procedure here.]

Nothing in our returns policy limits a consumer’s statutory rights.

12. PRODUCTS DAMAGED AFTER DELIVERY

We are not responsible for damage caused after delivery as a result of improper handling, storage, contamination, modification, incorrect dilution, misuse or failure to follow product instructions.

Customers should store concentrates in accordance with the manufacturer’s instructions and keep products away from children and persons who should not have access to them.

13. PRODUCT SAFETY

Customers are responsible for using products in accordance with their labels, instructions and applicable safety information.

Where a manufacturer provides safety information, customers should familiarise themselves with that information before using the product.

Do not use a product for a purpose for which it was not intended.

If a product is found or suspected to be defective or unsafe, customers should discontinue use and contact us immediately.

14. INTELLECTUAL PROPERTY

All content appearing on the Website, including but not limited to:

  • Logos;
  • Brand names;
  • Product images;
  • Photographs;
  • Graphics;
  • Website design;
  • Text;
  • Product descriptions;
  • Recipes and original written material;
  • Videos;
  • Software and other content

is owned by or licensed to E Liquid Concentrates or its respective content providers, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, licence or commercially exploit Website content without our prior written permission.

15. USER ACCOUNTS

Where the Website allows customers to create an account, you are responsible for maintaining the confidentiality of your login details.

You are responsible for activity carried out through your account.

You must notify us promptly if you believe that your account has been accessed without authorisation.

We reserve the right to suspend or terminate an account where we reasonably believe that it has been used unlawfully, fraudulently or in breach of these Terms.

16. WEBSITE AVAILABILITY

We attempt to keep the Website available and operational, but we do not guarantee that the Website will always be available, uninterrupted or error-free.

The Website may occasionally be unavailable because of:

  • Maintenance;
  • Technical problems;
  • Hosting problems;
  • Internet or telecommunications failures;
  • Cybersecurity incidents;
  • Circumstances beyond our reasonable control.

We reserve the right to modify, suspend or discontinue any part of the Website without prior notice where reasonably necessary.

17. THIRD-PARTY SERVICES

The Website may contain links to or integrate with third-party services, including payment providers, courier companies, social media platforms and other external websites.

We are not responsible for the content, availability, security or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and conditions.

18. LIMITATION OF LIABILITY

To the extent permitted by applicable law, E Liquid Concentrates will not be liable for losses arising from:

  • Incorrect use of products;
  • Use of products contrary to manufacturer instructions;
  • Incorrect dilution or mixing;
  • Improper storage;
  • Misuse or modification of products;
  • Incorrect information supplied by the customer;
  • Delays caused by third-party delivery services;
  • Events outside our reasonable control;
  • Unauthorised access to a customer account caused by the customer’s failure to protect their login credentials.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to deprive a consumer of any right or remedy available under applicable South African consumer protection legislation.

19. INDEMNITY

To the extent permitted by law, you agree to indemnify and hold E Liquid Concentrates harmless against claims, losses, damages, costs or expenses arising from your unlawful use of the Website or misuse of products purchased through the Website.

This clause does not apply to the extent that the loss or damage was caused by our own unlawful conduct, negligence or breach of a non-excludable legal obligation.

20. PRIVACY AND PERSONAL INFORMATION

We may collect and process personal information necessary to operate the Website, process orders, process payments, arrange delivery, communicate with customers and otherwise provide our services.

Personal information will be handled in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA) where applicable.

For more information regarding how we collect, use, store and protect personal information, please refer to our Privacy Policy.

Privacy Policy: Refer to our Privacy Policy Page

21. MARKETING COMMUNICATIONS

Where permitted by law and where you have provided the necessary consent or where another lawful basis applies, we may send you marketing communications regarding products, promotions, special offers and other information relating to E Liquid Concentrates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions contained in the relevant communication or by contacting us.

22. REVIEWS AND CUSTOMER CONTENT

Where the Website allows customers to submit reviews, comments, photographs or other content, you agree that such content must not:

  • Be unlawful;
  • Be defamatory;
  • Contain threats or abusive material;
  • Infringe another person’s intellectual property rights;
  • Contain malicious software;
  • Misrepresent your experience;
  • Contain inappropriate or fraudulent material.

We reserve the right to remove content that violates these requirements or applicable law.

23. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The updated version will be published on the Website and will include an updated “Last Updated” date.

Your continued use of the Website after the updated Terms have been published constitutes acceptance of the updated Terms to the extent permitted by law.

24. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Subject to any mandatory consumer rights and dispute-resolution mechanisms available under South African law, disputes arising from these Terms or your use of the Website will be subject to the jurisdiction of the appropriate courts of South Africa.

25. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable.

If this is not possible, the affected provision will be severed from these Terms.

The remaining provisions will continue in full force and effect.

26. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Returns/Refund Policy and any other policies expressly incorporated into these Terms, constitute the agreement between you and E Liquid Concentrates regarding your use of the Website and purchases made through it.

27. CONTACT US

If you have any questions about these Terms, your order or our products, please contact us:

E Liquid Concentrates
Website: www.e-liquid-concentrates.co.za
Email: info@e-liquid-concentrates.co.za

Last Updated: 8 August 2026