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Delivery Policy

Courier:

  • E Liquid Concentrates couriers all it's deliveries.
  • All deliveries are carried out by our preferred courier companies Fastway, and The Courier Guy.
  • Our operational hours are Mon-Fri (9:00am -5:00pm).
  • Orders placed and paid for prior to 11:30am are normally handed to our courier companies within the same day.
  • Orders placed after 11:30 will be handed to the respective courier companies the following day.
  • Orders placed on Fri after 11:30 will be handed to our courier companies on Monday, as courier companies do not operate on weekends.
  • After your order is picked up by the courier company, a tracking number will be e-mailed to you.
  • Should you not receive a tracking number by e-mail, kindly log into your account to view your tracking number.

Normal Courier Services (handled through Fastway Courier):

  • Delivery usually takes place within 24 -72 hours.
  • Deliveries to rural areas may take longer than normal.

Courier Rates for Normal Courier Services:

  • Deliveries within Gauteng region are charged a flat delivery rate of R45.
  • Deliveries to major regional areas such Durban, Cape Town, etc (excluding remote areas) are charged a flat rate of R55.
  • Deliveries to remote areas, are charged a flat rate of R140, for courier delivery.
  • Should you be unsure of your area, kindly contact us, prior to placing an order as orders will not be dispatched, should an incorrect delivery method be selected.

Overnight Delivery (handled by Courier Guy):

  • Delivery usually takes place within 24 hours.
  • Deliveries to rural areas may take longer than normal.

Courier Rates for Overnight Deliveries:

  • Deliveries within Gauteng region are charged a flat delivery rate of R55.
  • Deliveries to major regional areas such Durban, Cape Town, etc (excluding remote areas) are charged a flat rate of R75.

Courier Rates for Remote/Rural Areas:

  • Deliveries to remote areas, are charged a flat rate of R140
  • Should you be unsure of your area, kindly contact us, prior to placing an order.
  • Orders exceeding R 900 qualify for Free Normal Courier Delivery. Kindly select the "free shipping" option, should you qualify and wish to have your order delivered through our normal courier service.
  • Free Courier does not apply to remote, rural areas, and farm plot locations.

KINDLY NOTE: Courier Companies does not deliver on Weekends or Public Holidays.

Please visit and acknowledge our Terms and Conditions page as well as the Privacy Policy page before purchasing anything on this website. The Terms and Conditions page contains important information regarding our return policy and shipping conditions. Please read it.

 

 

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